Your skin clinic receives inquiries all day — and all night. Instagram DMs, contact forms, Facebook messages. Derma Aide responds within 60 seconds, 24/7, and books the consultation directly into your calendar. You wake up to confirmed appointments.
Your therapists are in treatment rooms. Your front desk is managing check-ins and phone calls. Nobody is watching the DMs — and by the time someone does, the client has already booked elsewhere.
Someone curious about a microneedling course fills in your contact form on a Saturday night. By Monday morning when you respond, they've already moved on. That inquiry cost you in marketing spend — and paid someone else.
A prospect asks a question, you reply when you can, they don't book immediately — and then nothing. No follow-up. No nudge. That warm lead quietly goes cold with zero resistance.
Across the industry, most clinics take nearly two days to respond to an online inquiry. Your potential client sent that message, didn't hear back, and assumed you were either too busy or uninterested.
Leads contacted within 5 minutes are 10× more likely to convert than those contacted after 10 minutes. Derma Aide responds within 60 seconds — automatically, every time, across every channel — and books the consultation without anyone on your team lifting a finger.
We talk through how your clinic currently handles inquiries, which channels you're receiving them on, and whether Derma Aide is the right fit. No obligation, no pressure — just an honest 20-minute conversation.
You share your services, pricing, FAQs, and treatment details. We train the system on your clinic's own language, connect your inquiry channels, and integrate directly with your existing booking calendar.
You review everything before we switch it on. You'll see the exact conversations the system will have with your clients and approve them — if it doesn't sound like your clinic, we don't go live.
The system goes live within two weeks of signing. Inquiries are responded to instantly, consultations start booking in, and a reactivation sequence re-engages cold leads from the past 90 days.
If the system doesn't automatically book at least one consultation within 30 days of go-live, we keep working at no additional charge until it does. Most systems produce their first booking within the first week.
Your team arrives at the clinic to find confirmed consultations that came in over the weekend — while everyone was off. No one responded manually. No one had to.
A client messages on Instagram while you're winding down for the evening. Within 60 seconds they've received a warm, personalised reply and are already looking at available times to book.
Your reception team stops context-switching between managing inquiries and welcoming the clients already in front of them. Their full attention goes where it matters most.
Every booked client receives personalised preparation guidance ahead of their treatment — what to avoid, what to expect, how to get the best outcome. Appointments run more smoothly and clients feel looked after from day one.
Trained on your clinic's specific services, pricing, and tone of voice. Speaks the language your clients expect — not a generic customer service script.
Connected to your website, Instagram DMs, Facebook messages, and email. No inquiry falls through because it arrived on the wrong platform.
Direct integration with Jane App, Cliniko, Acuity, and Calendly. Consultations appear in your calendar automatically — no double-handling required.
Five-touch email and SMS follow-up for leads who don't book immediately. Warm, considerate, and timed to increase conversion without feeling pushy.
Every booking is confirmed immediately. Reminders go out at the right intervals to minimise no-shows and keep clients prepared for their appointment.
At launch, the system re-engages every unanswered or unbooked inquiry from the past 90 days. Your first new consultations may already be sitting in your inbox.
Every client receives personalised preparation instructions ahead of their appointment — reducing cancellations, managing expectations, and making treatment sessions run more smoothly.
Post-treatment support delivered automatically. Your clients feel guided between visits, and a well-timed rebooking prompt brings them back before they've drifted.
I know the frustration of sending an inquiry and hearing nothing for two days. I know what it's like to receive aftercare information too late to be useful, or to arrive at an appointment with no idea how to prepare. Derma Aide exists because that experience is completely avoidable — and because skincare clinic owners deserve a system built specifically for them, not adapted from a generic template.
Every system is personally built and managed by me — not outsourced to a support team. I only work with skincare clinics. Right now I'm accepting founding clients for a limited pilot programme, with priority pricing and direct access to me throughout.
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This is the concern we hear most — and it's a fair one. Derma Aide is trained specifically on skincare consultation conversations, using your clinic's own services, treatment names, and tone of voice. Before we go live, you review and approve the exact conversations the system will have with your clients. If it doesn't sound like your clinic, we don't switch it on.
Not at all. Derma Aide handles the channels and hours that are genuinely impractical for your front desk team: after-hours Instagram DMs, weekend contact forms, late-night Facebook messages. Your receptionist continues doing what she does brilliantly — welcoming clients and managing the clinic in person. This system handles everything that falls outside those hours or gets buried in the overflow.
Most chatbots answer questions. This one books consultations. A FAQ chatbot tells someone your pricing and leaves them to do the rest. Derma Aide asks about their skin concerns, recommends the right treatment, handles their hesitations, and completes the booking — all within a single conversation. It's the difference between an FAQ page and a trained reception consultant.
You're live within two weeks of signing. The entire setup is handled personally by me — you provide details about your clinic's services, pricing, and FAQs, and I build everything from there. No technical work is required from you or your team.
Derma Aide integrates directly with Jane App, Cliniko, Acuity, and Calendly. If you use a different system, get in touch and we'll confirm compatibility on your discovery call.
We don't publish pricing on the website because the right structure depends on your clinic's size and inquiry volume. What we can say is this: if the system books just two additional consultations per month at a $300 average first-visit value, the cost is covered entirely in month one. The discovery call is the right place to discuss numbers honestly, with no pressure.
Once your system goes live, we give it 30 days to automatically book at least one consultation. If that doesn't happen, we keep working on the system at no additional charge until it does. Most systems produce their first automatically booked consultation within the first week of go-live.
Your clinic is already generating inquiries. The opportunity isn't more marketing — it's making sure every inquiry you already receive actually turns into a booking. Book a free 20-minute discovery call and we'll show you exactly how many leads your clinic is currently losing, and whether Derma Aide is the right fit.
Book Your Free Discovery Call No obligation. No commitment. Just an honest 20-minute conversation.Fill in your details below and we'll be in touch to schedule your free 20-minute call.